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Q. What is a Vietdiscovery.com
account ?
A: VietDiscovery.com offers FREE
Membership. Your member account
consists of your Personal Contact
Information and Travel Bookings. For
individual members, your Email
address is your account name. For
Corporate accounts, your account
name will be sent to your designated
contact person.
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Q. What do I get from my
Membership ?
A: As a VietDiscovery.com member,
you are able to enjoy benefits such
as:
• Special discount rates on Hotel
and Tour bookings;
• A record of your Travel Bookings;
• Full subscription to the
VietDiscovery.com mailing list
offering hot news, great deals, and
interesting articles about Vietnam
• Automatic entry to
VietDiscovery.com promotions.
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Q. How do I become a Member ?
A: Simply complete the Registration
Form. Enter a valid Email address as
your Member Name. A Password will be
sent to that address. When you
receive your initial Password,
complete the registration process.
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Q. How do I change my Password
and account name ?
A: Login and go to your profile
page. Click on the Change Password
link. Enter your new Password, click
Submit. It is currently not possible
to change the password you have been
assigned.
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Q: What if I forget my Account
Name or Password?
A: If you forget your Account Name,
try using your most common Email
addresses. If you can't remember
your Password, send us an Email and
we will Email it back to you.
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Q. Do I need to enter my Personal
Contact Information ?
A: Your personal contact information
is optional, but it saves time when
filling out booking forms – the
information is automatically
inserted. It also lets us get to
know you better and helps us contact
you quickly if we need to.
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Q. How can I change my personal
contact information?
A: Simply login, change the
information in your Registration &
Profile page and click Submit.
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Q: What's the benefit of a Travel
Booking history ?
A: A Travel Booking history lets you
view all your bookings with us since
the date you joined. The longer your
Travel Booking history, the greater
the discounts you can enjoy. To view
your Travel Booking history, go to
your member profile page and follow
the Travel Booking History link.
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Q: How do I cancel my membership?
A: Cancel your membership
anytime you wish. After cancelling,
you can continue to use the
VietDiscovery.com website, but will
no longer enjoy the benefits offered
to members. To cancel your
membership, go to the Login page,
click on the Cancel Membership link
under the member section. Click
Cancel Membership to remove your
account. Click OK to confirm your
cancellation. Click Cancel if you
change your mind.
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Q: When is the best time to
travel Vietnam?
A: Vietnam climate and temperature
are varied and different between
regions. So there is no best time to
travel Vietnam or any time is the
best time to travel to Vietnam. You
could travel Vietnam all year round.
At any time of the year, climate is
good in some regions while not so
good in some other regions. You can
always select a suitable tour.
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Q: What are the hotels like?
A: You always can find good hotels
in big cities and famous tourist
spots in Vietnam. Hanoi and HCMC
offers the best selection of hotels.
However, it is observed the fast
growth of good hotels and resorts in
other tourist spots in the recent
years. For your reference, below is
our selection of hotels:
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Q: Who is my guide?
A: We have a strong and multilingual
guide team coming from all regions
of the country. They are chosen for
their professionalism, rich
knowledge, commitment, personal ties
with the country and region and
ability to inspire and communicate
with you. They will be your
dedicated friends during and after
your trip. Many of our customers
still exchange email with them long
after their trip.
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Q: What about our meals and
transportation?
A: We try our best to provide you a
good selection on meals as well as
safe and comfortable means of
transportation. You can find
information on meals,
transportation, etc. in the “How we
travel” section following the detail
itinerary of each tour.
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Q: Are there any hidden cost you
do not mention? What about tipping?
A: No, there are no other costs. Our
price covers everything except
personal expenses. Generally,
tipping is not compulsory. If you
are satisfied with your guides,
drivers, a small gratuity is an
appropriate way in which to show
appreciation to them.
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Q: It is safe to travel Vietnam?
A: Many may think Vietnam is unsafe
to travel. But the fact is quite
different, generally Vietnam is
safe. However, you should exercise
caution and use common sense to
avoid incidences of personal
misfortune. But do not worry, our
guides will advise you what is “do
and don’t” case by case.
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Q: What about medical insurance?
A: It is advised that travelers
should have some form of medical
insurance before arriving in
Vietnam. Although there are several
international medical clinics in
Hanoi and Ho Chi Minh City,
generally the country still lacks
adequate medical care for serious
illnesses and injuries, especially
in other areas. Therefore, we advise
that travelers have sufficient cover
for emergency medical care as a
precautionary measure. |
